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Printer troubleshooting guide:

A solution for common printer problems

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Method 1: Run Diagnostic Tool to Fix Not Responding Error

To run a diagnostic tool to fix the "Not Responding" error with the HP Smart app, you can follow these general steps:

  1. Close and Reopen HP Smart App: Sometimes, simply closing and reopening the HP Smart app can resolve minor issues. Close the app completely and then relaunch it to see if the error persists.

  2. Restart Your Device: Restart your device (computer or mobile device) to clear any temporary glitches that might be causing the HP Smart app to not respond.

  3. Check for Updates:

    • If you're using the HP Smart app on a mobile device, go to the App Store (iOS) or Google Play Store (Android) and check for updates. Update the app to the latest version if available.

    • If you're using the HP Smart app on a computer, check for updates within the app or visit the HP website to download and install the latest version.

  4. Clear App Cache (Mobile Devices):

    • If you're using the HP Smart app on a mobile device, you can try clearing the app's cache:

      • For iOS: Go to Settings > General > iPhone Storage (or iPad Storage) > HP Smart > Delete App. Then reinstall the app from the App Store.

      • For Android: Go to Settings > Apps > HP Smart > Storage > Clear Cache.

  5. Check Printer Connection:

    • Ensure that your printer is turned on and connected to the same Wi-Fi network as your device. You can verify the printer's connection status through the printer's control panel or by printing a network configuration page.

  6. Run HP Print and Scan Doctor (Windows):

    • Download and run the HP Print and Scan Doctor utility from the HP website. This tool can automatically diagnose and resolve printing and scanning problems with HP printers.

  7. Reinstall HP Smart App:

    • If none of the above steps work, try uninstalling the HP Smart app from your device and then reinstalling it. This can help resolve any issues with the app's installation.

  8. Contact HP Support:

    • If the issue persists after trying the above steps, consider contacting HP support for further assistance. They may be able to provide specific troubleshooting steps or recommend additional solutions tailored to your situation.

By following these steps, you should be able to diagnose and potentially fix the "Not Responding" error with the HP Smart app.

Method 2: Clean your printhead

Cleaning the printhead of your HP printer is a standard maintenance procedure that can help improve print quality, especially if you're experiencing issues like streaks, smudges, or missing colors. Here's how you can clean the printhead:

  1. Access Printer Software: Open the HP printer software on your computer. This software is usually installed when you set up your printer and can be accessed through the Start menu (Windows) or the Applications folder (Mac).

  2. Locate Maintenance or Tools: Navigate through the printer software to find the maintenance or tools section. The exact location of these options may vary depending on your printer model and the software version.

  3. Initiate Printhead Cleaning: Look for an option to clean the printhead. It may be labeled as "Printhead Cleaning," "Clean Printhead," or something similar. Click on this option to start the cleaning process.

  4. Follow On-Screen Instructions: Follow any on-screen instructions provided by the printer software to proceed with the printhead cleaning. This may involve confirming that you want to start the cleaning process and possibly selecting the intensity level of the cleaning (e.g., normal or deep cleaning).

  5. Wait for Cleaning to Complete: The cleaning process will take some time to complete. Avoid interrupting the process once it has started.

  6. Print Test Page: After the printhead cleaning is finished, print a test page to check if the print quality has improved. This will help you assess whether further cleaning is needed or if the issue has been resolved.

  7. Repeat if Necessary: If the print quality is still not satisfactory, you may need to repeat the printhead cleaning process. Some printers also offer the option for a deep cleaning, which can be more thorough but may take longer to complete.

  8. Manual Cleaning (Optional): If the print quality does not improve after multiple cleaning cycles, you may need to manually clean the printhead. Refer to your printer's manual or visit the HP support website for instructions on how to manually clean the printhead.

By following these steps, you should be able to clean the printhead of your HP printer effectively, helping to resolve print quality issues and maintain optimal performance.

Method 3: Update your printer drivers

Updating printer drivers is crucial for ensuring optimal performance and compatibility with your operating system. Here's how you can update printer drivers for an HP printer:

Windows:

  1. Open Device Manager:

    • Right-click on the Start button and select "Device Manager" from the menu.

    • Alternatively, you can search for "Device Manager" in the Windows search bar and open it from there.

  2. Locate Your Printer:

    • In the Device Manager window, find and expand the "Printers" category.

    • Right-click on your HP printer and select "Update driver" from the context menu.

  3. Search Automatically for Updated Driver Software:

    • Choose the option that allows Windows to search automatically for updated driver software.

    • Windows will search online for the latest driver software and install it if available.

    • Follow any on-screen prompts to complete the driver update process.

  4. Restart Your Computer:

    • After the driver update is complete, it's recommended to restart your computer to apply the changes.

Mac:

  1. Check for Software Updates:

    • On your Mac, click on the Apple menu and select "System Preferences."

    • Choose "Software Update" to check for updates to macOS and installed software, including printer drivers.

    • If updates are available, follow the on-screen instructions to download and install them.

  2. Update Printer Software:

    • Open the App Store on your Mac.

    • Click on the "Updates" tab to see if there are any updates available for your installed apps, including printer software.

    • If updates for printer software are available, click on "Update" next to the HP printer software to download and install the latest version.

  3. HP EasyStart (Optional):

    • You can also use the HP EasyStart utility, which automatically detects and installs the latest drivers and software for HP printers on Mac computers.

    • Download HP EasyStart from the HP website and follow the on-screen instructions to install and update printer drivers.

By following these steps, you can easily update the printer drivers for your HP printer on both Windows and Mac operating systems, ensuring that your printer operates smoothly and efficiently.

Method 4: Remove existing print command traffic

If you want to clear the print queue or remove existing print commands from your printer's queue, you can follow these steps based on your operating system:

Windows:

  1. Open Print Queue:

    • Press Win + R to open the Run dialog box.

    • Type control printers and press Enter to open the Devices and Printers window.

  2. Cancel Print Jobs:

    • Double-click on your HP printer to open its queue.

    • Select any print jobs listed in the queue.

    • Right-click on the selected print jobs and choose "Cancel" or "Cancel All Documents" from the context menu.

    • Confirm the action if prompted.

  3. Restart Print Spooler Service (Optional):

    • Press Win + R to open the Run dialog box.

    • Type services.msc and press Enter to open the Services window.

    • Scroll down and locate the "Print Spooler" service.

    • Right-click on "Print Spooler" and select "Restart" from the context menu.

    • This step is optional but can help resolve any issues with the print queue.

Mac:

  1. Open Print Queue:

    • Click on the Apple menu and select "System Preferences."

    • Choose "Printers & Scanners."

    • Select your HP printer from the list on the left.

    • Click on the "Open Print Queue" button.

  2. Cancel Print Jobs:

    • In the print queue window, you'll see a list of print jobs.

    • Select the print jobs you want to cancel.

    • Click on the "Delete" or "Cancel" button to remove the selected print jobs from the queue.

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Common Steps:

  • Restart Printer (Optional):

    • If the print queue is not clearing or if you encounter any issues, you can try restarting your HP printer.

    • Turn off the printer, wait for a few seconds, and then turn it back on.

    • This can sometimes help clear any stuck print jobs or reset the printer's internal queue.

By following these steps, you should be able to remove existing print commands from your HP printer's queue on both Windows and Mac operating systems.

Installation of HP Wireless Printer on Mac

  1. Turn on the Printer: Ensure your HP printer is powered on.

  2. Connect Printer to Wi-Fi: Make sure your HP printer is connected to the same Wi-Fi network as your Mac. You can follow the steps mentioned previously to connect your HP printer to your Wi-Fi router.

  3. Download Drivers and Software:

    • Visit the official HP website or "123.hp.com/setup" on your Mac.

    • Enter your HP printer model and follow the prompts to download the latest drivers and software for your printer.

  4. Install Drivers and Software:

    • Once downloaded, open the installer file.

    • Follow the on-screen instructions to install the drivers and software on your Mac.

  5. Add Printer:

    • Go to the Apple menu and select "System Preferences."

    • Click on "Printers & Scanners" or "Print & Fax."

    • Click the "+" button to add a new printer.

    • Your HP printer should appear in the list of available printers.

    • Select your printer and click "Add."

  6. Configure Printer Options (Optional):

    • After adding the printer, you can configure additional settings such as default paper size, print quality, etc., according to your preferences.

  7. Test Print: Print a test page to verify that your HP printer is successfully connected to your Mac and functioning correctly.

Connecting HP Printer to Wi-Fi Router: Methods for Touchscreen and Non-Touchscreen Models

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